Delivery & Returns
Subject to stock, we aim to despatch orders within 24 hours of receipt (Mon – Fri) and, if there are no issues with the given address, we would expect them to be delivered within 3 working days of despatch (unless 24/48hr charges have been paid).
Orders for same day dispatch must be received by 12pm.
Please ensure the delivery address has someone available to sign for the parcel upon delivery, the courier may leave the parcel in a safe place if no one is present.
Claims for missing/damaged items on delivery must be made to us via e-mail (firstname.lastname@example.org) within 3 days of receipt of the package . Any claims made after 3 days cannot be accepted.
Our standard delivery charge is £4.95 which applies to most postal areas in the UK. For a small number of postcodes, usually in remote rural areas and Northern Ireland, our delivery charge is £15 to £20.
Changing an existing order
In most circumstances it's not possible to make changes to your order once you've placed it. If you'd like to add products to a completed order you will need to place a new order for these items.
If your order has already been despatched or delivered, then you'll need to follow our Returns procedure in the event of any unwanted products.
CDC can be contacted on Freephone 0800 9800680 between the hours of 9am- 5pm Monday to Thursday, 4pm on Fridays, or by email at other times.
If you're unhappy with your purchase and would like to return it please let us know in writing within 14 days of the original purchase date. You can email us on email@example.com
If you change your mind about an order once it has been dispatched, you will need to pay any postal return costs for the goods. We will then issue a refund to the value of your order. Goods can be returned to any of our shops if you have your original receipt or delivery note, we'll refund the original debit, credit or charge card used to purchase.
It's important that any unwanted item, unless faulty, is returned in a re-saleable condition (i.e boxes not being written on). We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused.
Any goods which develop a fault will be exchanged or refunded within the first 6 months of purchase if returned in its original condition (unless customer abuse/incorrect wiring is present).
After that time the goods will either be replaced or repaired at our discretion (unless customer abuse/incorrect wiring is present).
Warranty is void if:
- Serial number/label are removed or defaced
- Product shows sign of customer damage
- Product has been misused/altered/damaged
- Product has evidence of tampering
- Product has excessive wear and tear
- Product has not been used in accordance to usage guidelines
Here at CDC Truck Accessories we like to offer the best service at all times to our customers however if you do wish to make a complaint you can e-mail us at firstname.lastname@example.org or write to us at:
CDC Truck Accessories, 40 Bury Road, Barrow, Bury St Edmunds, IP29 5AB.
CDC Truck Accessories Limited is a company registered in England and Wales with company number 01423495.
Registered Office: 40 Bury Road, Barrow, Bury St. Edmunds, Suffolk IP29 5AB. VAT Number: 215 5120 09