Refund policy

Returns Procedure

If you're unhappy with your purchase and would like to return it please let us know in writing within 7 days of the original purchase date. You can email us on sales@truckstuff.co.uk 

If you change your mind about an order once it has been dispatched, you will need to pay any postal return costs for the goods. We will then issue a refund to the value of your order. Goods can be returned to any of our shops if you have your original receipt or delivery note, we'll refund the original debit, credit or charge card used to purchase.

It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused.

Faulty goods

Any goods which develop a fault will be exchanged or refunded within the first 28 days of purchase if returned in its original condition (unless customer abuse/incorrect wiring is present).

After 28 days the goods will either be replaced or repaired at our discretion (unless customer abuse/incorrect wiring is present).

Warranty is void if:

1. Serial number/label are removed or defaced
2. Product shows sign of customer damage
3. Product has been misused/altered/damaged
4. Product has evidence of tampering
5. Product has excessive wear and tear
6. Product has not been used in accordance to usage guidelines

Complaints

Here at CDC Truck Accessories we like to offer the best service at all times to our customers however if you do wish to make a complaint you can e-mail us at sales@truckstuff.co.uk or write to us at:

CDC Truck Accessories, Unit 21, Symonds Farm, Newmarket Road, Great Saxham, Suffolk, IP28 6RE